Delivery

Delivery

All VieuX orders are wrapped in signature packaging and shipped securely in a box.

FREE Express Shipping on Australian Orders Over $200

For Australian orders, any duties and import taxes are already included in the price of each item. For security reasons, Vieux online purchases will require a signature upon delivery.

Upon delivery, please make sure that the number of boxes delivered is as stated on the delivery confirmation document, and that the package is not damaged in any way. Any damage to the packaging and/or the product or any discrepancy between the number of boxes delivered should be immediately notified by indicating in writing on the courier’s delivery documents.

FREE Standard Shipping on International Orders Over $200

VieuX Offers free standard shipping on International orders with delivery between 10 and 14 days depending on your country. Your order will require a signature upon delivery.
You may be required to pay additional import fees, taxes, brokerage fees, handling fees and/or other duties specific to the destination country in order to receive your order.

You will receive an email containing your tracking number once your package has been shipped, approximately 2-3 business days from order date.

International Express Shipping

You can upgrade your shipment to Express with delivery in 2 - 4 days for an extra fee. Please choose 'express shipping' at the checkout.

What should I do if my order has not been delivered yet?

If your order has not been delivered within the estimated period, we suggest that you check the delivery status using the tracking code sent to you with shipment confirmation email and check that the address indicated on your order for the delivery is correct.

In the case of a missed delivery please contact courier company.

For further assistance, contact us, we will be happy to assist you.

Where do you ship my order from?

Our warehouse in Australia will prepare and ship your order.

Can I choose a delivery date/time?

Unfortunately, it is not possible to choose a specific date and time for delivery. 
You can try to contact the courier (specified on shipment confirmation) directly to organise a possible delivery date.

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TRY BEFORE YOU BUY
Try up to 3 items
Home try-on
 
1
Select Try Before You Buy
Use the Try Before You Buy button when selecting items.
2
Secure Payment
We'll capture your card details, but we won't charge you until you decide which items you want to keep.
3
Try at Home
You have 4 days to try everything once your order arrives.
4
Easy Returns
Pay for what you keep and return the rest. A $10 restocking fee is payable if all items are returned.
By continuing with your order, you agree to our Terms and Conditions
TRY WITH MIRRA
TRY BEFORE YOU BUY
1
Select Try Before You Buy
Use the Try Before You Buy button when selecting items.
2
Secure Payment
We'll capture your card details, but we won't charge you until you decide which items you want to keep.
3
Try at Home
You have 4 days to try everything once your order arrives.
4
Easy Returns
Pay for what you keep and return the rest. A $10 restocking fee is payable if all items are returned.
By continuing with your order, you agree to our Terms and Conditions
TRY WITH MIRRA
You're ready to select your exchange items
Welcome back to the store page. Here's what to do next:
Step 1:
Browse items you'd like to order
Step 2:
Use the 'Add to Cart' button to add your new exchange items to the cart.
Step 3:
Checkout as usual with the same email or phone number to complete your exchange order.
left to place order
Please note: Processing your exchange may take up to one minute after placing your order.